SnugZ USA
  • West Jordan, UT, USA
  • 45K to 50K
  • Salary
  • Full Time

Medical Insurance, Paid Time Off, Paid Holidays


 

Job Title: Customer Service Manager

SnugZ USA is seeking a dynamic leader to manage a customer service team in a fast paced, thriving and fun environment. We are looking for someone who is self-motivated, hardworking, persistent and dependable to join our growing team in the promotional products industry.

Authority

This position reports to the VP of Sales

Location: 9258 S Prosperity Rd, West Jordan, UT 84081

Schedule: 8:00am 5:00pm M-F

Salary Range: $45,000/year - $50,000/year

Authority

How many people does this position supervise: Direct 15

Does this position have disciplinary responsibilities: YES

Does this position have hiring/termination responsibilities: YES

Does this position have evaluation responsibilities: YES

Essential Functions and Primary Duties

Manage a customer service team

Find ways to measure customer satisfaction and offer suggestions to improve services

Manage and analyze reports and data

Measure and evaluate performance on a weekly basis

Interview, hire, discipline and measure performance of direct and indirect reports

Work with customer service trainer to train staff to deliver a high level of customer service

Work with the VP of Sales to create sales strategy, implement and measure strategy

Develop action plans to set and help achieve departmental goals

Take escalations phone calls

Requirements

Bachelor's Degree Sales, Marketing, Business or Management preferred

5+ years experience in sales or customer service

3+ years experience in managing a team of ten or more

2+ years experience in managing a customer service team

Ability to navigate through systems such as CRM, Syteline, Outlook, Excel

Communicate clearly and professionally with exceptional written and verbal communication

High level of integrity

Positive and enthusiastic

SKILLS:

Ability to lead by example, motivate a team, delegate, communicate clearly, manage change well, improve processes, organize and build relationships.

Must be detail oriented and have strong decision making skills.

 

SnugZ USA
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